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Jordan Publishing Online Services: LiveContent


  1. What can I do if I've forgotten my username and/or password for my Online Service?

    Forgotten Username and/or Password

    To recover your username and password please contact our technical support department on +44 (0) 117 917 5396 or via email at electronic@jordanpublishing.co.uk.

    Alternatively if you just want to reset your password you can find a reset password function on the login page.

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  2. How do I get my web browser to remember my Username and password?

    Turning on Autofill

    Microsoft Internet Explorer offers the ability to save regularly used Usernames and passwords, and to automatically enter them for you, to turn this feature on please follow the instructions below.

    Microsoft Internet Explorer 6.0+

    • Open "Tools" > "Internet Options".
    • Click on the "Content" tab.
    • Click on the "AutoComplete" Button.
    • Place a tick in the AutoComplete Usernames and Passwords box
    • Click "Ok" to confirm your changes.
    Alternatively you can click on the "remember me" button on the log in page. 
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  3. I have a subscription to a Jordan Publishing Online Service via IP Recognition, but I am unable to log in?

    IP Access for Jordan Publishing Online Services

    If you believe that your subscription to our Online Services includes access via IP Recognition, ensure you are using the IP recognition link displayed on our Log In page.

    If you are unable to access the service via this link please check with your IT Administrators that your IP range has not been changed or modified. If your problem persists please call our technical support team on: +44 (0) 117 917 5396

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  4. Our subscription includes access to a Jordan Publishing Online Service via a Referrer but I don't seem to be able to access your services?

    Blocking Referrer Access

    This problem is usually due to either firewall settings or cookie settings. The cookie created by our website is used to store your login. If the cookie privacy settings in Microsoft Internet Explorer are set too high it will block this and you as the user will appear to be an invalid user, this will cause you to be redirected to the login screen.

    The firewall settings can also block the header information, which may be used by your site to confirm if you were directed to our site having already been validated.

      Cookie settings:
    • Open Microsoft Internet Explorer
    • Click Tools -> Internet Options from the file menu.
    • Select the Privacy tab.
    • Click the Sites.. button.
    • Enter www.jordansonlineservices.co.uk in the "Address of website" box and click Allow.
    • Click OK then OK again.
    • Close the Browser and open a new one.

    Firewall (Some of these firewalls may have newer versions of the software, therefore the following directions may differ slightly)

      Norton Internet Security
    • Start the Norton Internet Security client.
    • Scroll down to Privacy Control.
    • Verify the Enable Privacy check box is ticked.
    • Click on custom level. A new dialog will open.
    • Remove the tick from the Enable Browser Privacy check box to disable the option.
      McAfee Internet Security
    • Open McAfee.
    • Select Privacy Service.
    • Select Protect my Identity.
    • Select Erase Revealing Information.
    • Remove the check for Prevent Referrer Information to be shared.
      Zone Alarm/eTrust EZ Firewall:
    • In the tray (bottom right of the screen next to the clock) right click on the "ZA" symbol and choose "Restore ZoneAlarm Pro Control Center".
    • From the left-hand column choose "Privacy".
    • Click menu tab the says "Site List".
    • Click on "Add" button on bottom right corner of Control Center.
    • Type the following URL in the pop up box: www.jlio.co.uk. Click OK.
    • Locate the site URL you just entered in the list and click/highlight it.
    • Select Options button from the bottom.
    • Uncheck "Remove Private Header Information" and "Block 3rd party cookies".
    • Click "Apply" and "OK"

    If you are using AOL please use Microsoft Internet Explorer for our site as AOL can block referrer and cookies.

    If these solutions do not resolve your problems please contact the Technical Support Help Desk on +44 (0) 117 917 5396.

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  5. There are red icons in the text in Family Law Online. What are they for?

    One of the features of LiveContent is that annotation and dynamic updating is easier and more efficient. As a consequence we are able to offer Legislation and PSL updates to our services. Keep an eye out for red icons featuring the following letters to get even more from your content:

    • PSL: Judgment summaries that haven't been reported in print yet
    • I: Other information, such as new Practice Directions
    • A: Legislative changes
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  6. What is a court copy?

    A Court Copy is a paginated replica pdf file of the printed version. You can use them to print a hard copy or read them straight from your mobile device when required. The main advantage of the Court Copy is that they contain the exact page numbers that appeared when the document was originally published, allowing you to be precise when making reference to an article or judgment.

    We provide these for all Law Reports and some of our journal Articles. The Court Copy icon can be found below the case name or article title when viewing the document.

    For further help on Adobe Acrobat, refer to Adobe Acrobat help.

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  7. What is the difference between the court copy and creating a pdf on-the-fly?

    A Court Copy is a paginated replica pdf file of the printed version. The on-the-fly pdf file is a pdf of the content you are currently viewing on screen. Both versions feature exactly the same content but the styling applied is slightly different. If you are simply reading a judgment either the Court Copy or the on-the-fly pdf file could be used. However if you need to be precise when referring to a judgment then the Court Copy would be the best version to use.

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  8. I am reading a court copy, and I have closed the TOC to get more text onscreen. It hasn't made any difference and also I can't seem to get back to the main document or the TOC. What should I do?

    Closing the table of contents will not increase the size of the court copy font. To adjust the font size in a Court Copy document:

    • use “+” button to increase the font size,
    • use “-” button to decrease the font size or
    • insert the value of the “zoom” at which you would like to view the document.

    If you close the Table of Contents, please use one of the following options:

    • hit the “Refresh Button” in your internet browser, which will take you back to the document view
    • hit the “Back Button” in your internet browser, which will take you back to the document view
      For further help on Adobe Acrobat, refer to Adobe Acrobat help.
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  9. Do Jordan Publishing Online Services work on a Ipad?

    With the new update to LiveContent 6, Jordan Publishing Online Services now offers a robust and easy to use online platform, which is fully accessable on mobile devices including Ipads and Iphones.

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  10. Why does my online service look different?

    Our Online Services have recently been updated to offer a cleaner, more streamlined user experience. With LiveContent 6 your service will still feature the same great quality editorial content but with a more intuitive layout which is fully compatible with mobile devices such as ipad and iphones.

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  11. How do I read the footnotes?

    Some documents will feature footnotes to further supplement the content, for example with bibliographical references, case citations, comments, etc. Footnotes will be indicated with blue superscript numbers or footnote symbols. To read the footnotes click on the number of symbol and you will be taken to the correct footnote at the bottom of the page. To return to the place in the text, click on the corresponding number next to the footnote.

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  12. What is the best way to use the search tools?

    We offer 2 searches, the case search and the assisted search.

    The case search allows you to just search for Judgments. This search template was retained from the previous platform, but has been slightly improved: you can now use the citation field to find neutral citations as well as the publication’s page citation. The search is an exact match search and is great for locating cases for which you already know some of the pertinent details.

    Alternatively you can use the assisted search. Covering all the content in your selected practice area (including content that you may not subscribe to yet but might still be of use) this search can be used to locate relevant information. As with most search engines, the more search terms you put in the more specific your returned search results will be. Once you have performed your search, the search results navigation page will show you the number of results in each publication. This means that you can also use the assisted search to search our Law Reports.

    For further detail on the searches refer to the section of searching in the helpfile.

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  13. How do I find a case?

    This depends in what context you want the case.

    If you want to find the full judgment use the case search to find the case in our Law Reports series.

    If you want to find where the case is explored in one of our publications, journals or for any discussion of the case by our PSL use the assisted search.

    For further detail on the searches refer to the section of searching in the helpfile.

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  14. What is relevance ordering?


    Relevance ordering of search results is where the search engine attempts to deliver the best (most relevant) result as the first result on the results summary page. This is achieved by ranking documents using a mathematical algorithm. Relevance is a well established search engine concept which you will have experienced when using search engines like Google and Yahoo, even though you might not have heard of it. The search engine is designed to do the hard work for you.

    Our new platform uses a search engine called Lucene. This is a is a high-performance, full-featured text search engine library.
    From a technical perspective, Lucene scoring uses a combination of the Vector Space Model (VSM) of Information Retrieval and the Boolean model to determine how relevant a given Document is to a User's query. In general, the idea behind the VSM is the more times a query term appears in a document relative to the number of times the term appears in all the documents in the collection, the more relevant that document is to the query. It uses the Boolean model to first narrow down the documents that need to be scored based on the use of boolean logic in the Query specification.

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  15. I subscribe to content in more than one practice area. How do I get from one to another?

    Click on the home icon located on the left hand corner of the screen above the table of contents to return to the landing page which contains links to all available practice area’s.

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  16. How do I access the Helpfile?

    To access the helpfile click on the help icon located on the top right hand corner of the window.

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  17. What are "Saved Topics"?

    Saved Topics are resources you have saved links to when viewing the resource within the Online Services platform.

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  18. How do I save a topic to my "Saved Topics"?

    When viewing a resource, you can choose to save this as a "Saved Topic" by opening the "Topic Options" menu (via the cog icon on the right hand side of the screen) and selecting "Save this topic".

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  19. Why can't I see any "Saved Topics"?

    "Saved Topics" are stored and accessed via your browser cookies. Therefore, if you cannot see your "Saved Topics" then this could be because of one of the following:

    • You have not saved any topics
    • You are accessing the Online Services from a different device or browser to the one you saved the topic on
    • Your cookies have been cleared (more details can be found via your browser internet options)

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